Privacy Policy
1. General
QELBE ELEARNING SL (with registered office at Paseo del Prado, 26 postal code 28014, Madrid (Spain)) (hereinafter “Qelbe” or “We”), acting as the data controller, undertakes to protect and respect your privacy.
This document (the “Privacy Policy”) is designed to inform you about our practices regarding the collection, use, and disclosure of information that you provide to us through our website ( www.qelbe.com )
and/or through our applications for smartphones and tablets, and/or our online course platform (qelbe.xchool.es).
This Privacy Policy (together with our Terms and Conditions and the other documents referenced therein and in our Cookie Policy) sets out the framework under which your personal data will be collected and processed. Please read this text carefully to understand our position and practices regarding your personal data and how we will process it.
2. What information do we collect?
2.1 Information that you provide to us
You may provide us with information, including information that can identify you (“personal data”), when you use the Website by filling in its forms (such as the contact form), when you participate in any of our surveys, or when you contact us by phone, email, or otherwise, as well as when you report a problem on our Website, online course platform, and/or applications.
This information includes:
When you request to download one of the content guides, you will need to provide your first and last name, email address, and mobile phone number.
When you create an account, you must provide us with your login credentials, as well as the details needed to create your profile and some content (a photo). When you complete your profile, you can add information such as details about your personality or lifestyle. To add certain content, such as photos, you may need to grant us access to your camera or photo album.
If you contact our customer support team, we will collect the information you provide during the interaction. We sometimes monitor or record these interactions for training purposes and to ensure high-quality service.
2.2 Information collected automatically when you use our services
When you use our services, we collect aggregate information about your activity on our platform:
A record of any service you are interested in
Record of the guides you download on the platform
Details of your visits to our website and the content you access.
We also process contributions within the forum
2.3 Data retention
Your personal data will be kept for the duration of your relationship with Qelbe. After that time, it will no longer be processed, will be blocked, and will be kept blocked solely for the purpose of addressing any potential liabilities, for the maximum period established by current legislation.
3. How do we use the information we collect?
The main reason we use your information is to provide and improve our services. We also use your information to maintain your security and to offer you information that may be of interest to you. Specifically:
PURPOSE OF THE TREATMENT
3.1 Create, manage and administer your account and provide our services in accordance with the services for which you registered the account.
3.2 To send you information relating to our services by email and/or text message and/or any other means of communication
3.3 To allow you to customize your user profile on our platform
3.4 To allow you to communicate and interact with other members in the Qelbe community forum
3.5 To ensure compliance with (i) applicable legislation, (ii) our Terms and Conditions, (iii) Privacy Policy, (iv) and Code of Good Conduct.
3.6 To give you access to our support services and to allow you to communicate with our Qelbe team for suggestions on content, services and other tools
3.7 To send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information needed to inform you of new tools or related services that may be of interest to you. 3.8 To notify you of any changes to our plans or content;
3.9 To administer our website and for internal operations, including troubleshooting, data analysis, testing, research and surveys;
3.10 To ensure that the content is presented in the most effective way for you and your device;
3.11 To measure or understand the effectiveness of the advertising we send to you and to third parties, and to send you information that may be of interest to you.
LEGAL BASIS
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations and/or is carried out with your consent.
This treatment is carried out with your consent.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to (i) fulfill our mutual contractual obligations, (ii) comply with our legal obligations and/or (iii) establish, exercise or defend legal rights.
This processing is based on your consent and/or our legitimate interest (i.e., providing you with relevant advertising).
This treatment is based on your consent and/or our legitimate interest
This processing is based on our legitimate interest (i.e., ensuring the security of our platforms and improving their features).
This processing is based on our legitimate interest (i.e., improving the features of our platform).
This processing is based on our legitimate interest (i.e., to provide you with relevant advertising)
4. Who are the recipients of the information we collect?
Other users: You share information with other users when you voluntarily disclose information on the services (including your public profile or conversations through the Qelbe community forum). Be careful with your information and make sure the content you share is something you don't mind being publicly visible. Remember that neither you nor we can control what others do with your information once you share it.
Our customers: We may share information derived from the analysis of the data you provide in order to conduct research and obtain statistics to analyze the application's performance. The data will always be treated anonymously.
Service providers: We use analytics service providers and search engines to help us improve and optimize our App.
When required by law: We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirements; (ii) to prevent and detect criminal activity (depending on the laws applicable in each case); or (iii) to safeguard the safety of an individual.
To enforce legal rights: We may also share information: (i) if disclosure of such information would mitigate our liability in a potential or actual lawsuit; (ii) as necessary to safeguard our legal rights and the legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate or prevent criminal activity, suspected fraud, or other wrongdoing, or to take any other action accordingly.
For corporate transactions: We may transfer your information if we are involved, in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control.
5. Direct advertising and in our communications sent by email or SMS
In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us in our App for electronic direct marketing purposes (e.g. (i) to send you our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social media platforms or third-party sites and applications).
With regard to professional emails: you can withdraw your consent at any time by (i) unchecking the relevant box in your member account, (ii) clicking on the unsubscribe link provided in each of the communications that Qelbe sends you, or (iii) contacting us using the contact information provided in section 11 below.
Regarding direct advertising: (i) On social media platforms (e.g., Facebook, Twitter): you can object to data processing at any time by configuring the advertising settings in your account; (ii) On third-party sites or applications: you can read our Cookie Policy to understand how to withdraw your consent.
6. What rights can you exercise regarding your personal data?
You have the right to receive a copy of the personal data we hold about you (right of access to data)
You can request the deletion of your personal data or the correction of inaccurate fields. As detailed in section 2.3, we may retain certain data in specific situations (right to erasure and rectification).
You also have the right to object to the processing of personal data (right to object to processing) for direct marketing purposes or for other purposes related to your particular situation.
You have the right to limit the processing of your data in certain circumstances (right to limit processing)
You have the right to have a subset of your personal data, which you have provided to us, transferred to another controller upon your express request (right to data portability).
To exercise any of these rights, you can contact Qelbe's Data Protection Department.
We also inform you that you have the right to submit complaints directly and at any time regarding the processing of your personal data to the Spanish Data Protection Agency ( www.agpd.es ) or to the equivalent bodies of the Autonomous Communities.
7. Links to other websites and social networks
If you follow a link to any website, whether it's a social media platform, an advertiser's site, or a partner's site, please remember that each of those sites has its own privacy policies, and we are not responsible for them. We recommend that you always check these policies before providing any information.
8. Changes to the privacy policy
Please check this document periodically to stay informed about updates to this Privacy Policy. If we make substantial changes to this Privacy Policy, and we have your email address, we will notify you of the changes.
9. How to contact us
If you wish to contact us, you can do so at this email address hola@qelbe.com or through our contact form.
Política de Privacidad
Privacy Policy
Privacy Policy
1. General
QELBE ELEARNING S.L. (con domicilio social en Paseo del Prado, 26 código postal 28014, de Madrid (España)) (en adelante “Qelbe” o “Nosotros”), interviniendo como responsable del tratamiento de datos, se compromete a proteger y a respetar tu privacidad.
Este documento (la “Política de Privacidad”) está diseñado para informarte sobre nuestras prácticas en lo referente a la recopilación, uso y divulgación de la información que nos proporciones a través de nuestra página web (www.qelbe.com)
y/o a través de nuestras aplicaciones para teléfonos móviles inteligentes y tablets, y/o nuestra plataforma de cursos en linea (qelbe.xchool.es).
Esta Política de Privacidad (junto con nuestros Términos y Condiciones y el resto de documentos a los que se hace referencia en ellos y en nuestra Política de Cookies) establece el marco según el cual se recogerán y tratarán tus datos personales. Lee detenidamente este texto para que comprendas nuestra posición y prácticas respecto a tus datos personales y cómo los trataremos.
QELBE ELEARNING SL (with registered office at Paseo del Prado, 26 postal code 28014, Madrid (Spain)) (hereinafter “Qelbe” or “We”), acting as the data controller, undertakes to protect and respect your privacy.
This document (the “Privacy Policy”) is designed to inform you about our practices regarding the collection, use, and disclosure of information that you provide to us through our website ( www.qelbe.com )
and/or through our applications for smartphones and tablets, and/or our online course platform (qelbe.xchool.es).
This Privacy Policy (together with our Terms and Conditions and the other documents referenced therein and in our Cookie Policy) sets out the framework under which your personal data will be collected and processed. Please read this text carefully to understand our position and practices regarding your personal data and how we will process it.
QELBE ELEARNING SL (with registered office at Paseo del Prado, 26 postal code 28014, Madrid (Spain)) (hereinafter “Qelbe” or “We”), acting as the data controller, undertakes to protect and respect your privacy.
This document (the “Privacy Policy”) is designed to inform you about our practices regarding the collection, use, and disclosure of information that you provide to us through our website ( www.qelbe.com )
and/or through our applications for smartphones and tablets, and/or our online course platform (qelbe.xchool.es).
This Privacy Policy (together with our Terms and Conditions and the other documents referenced therein and in our Cookie Policy) sets out the framework under which your personal data will be collected and processed. Please read this text carefully to understand our position and practices regarding your personal data and how we will process it.
2. ¿Qué información es la que recogemos?
2. What information do we collect?
2. What information do we collect?
2.1 Información que tú nos proporcionas
2.1 Information that you provide to us
2.1 Information that you provide to us
Puede que nos facilites información, incluso información que puede identificarte (“datos personales”), cuando utilizas la Página Web al rellenar sus formularios (como, por ejemplo, el formulario de contacto), cuando participas en cualquiera de nuestras encuestas o cuando te pones en contacto con nosotros por teléfono, correo electrónico o de cualquier otra forma, así como cuando nos informas de algún problema en nuestra Página Web, plataforma de cursos en línea y/o aplicaciones.
Entre esta información se incluye:
Cuando solicites descargar una de las guías de contenido, deberás proporcionar tu nombre y apellidos, correo electrónico y número de teléfono móvil.
Cuando crees una cuenta, como mínimo nos tienes que proporcionar tus credenciales para iniciar sesión, así como los detalles necesarios para crear tu perfil, así como contenido (una foto). Cuando completes tu perfil puedes añadir información como detalles sobre tu personalidad o estilo de vida. Para añadir cierto contenido, como fotos, es posible que nos permitas acceder a tu cámara o álbum de fotos.
Si contactas con nuestro equipo de atención al cliente, recopilaremos la información que nos des durante la interacción. A veces monitorizamos o registramos estas interacciones con fines de formación y para garantizar un servicio de alta calidad.
You may provide us with information, including information that can identify you (“personal data”), when you use the Website by filling in its forms (such as the contact form), when you participate in any of our surveys, or when you contact us by phone, email, or otherwise, as well as when you report a problem on our Website, online course platform, and/or applications.
This information includes:
When you request to download one of the content guides, you will need to provide your first and last name, email address, and mobile phone number.
When you create an account, you must provide us with your login credentials, as well as the details needed to create your profile and some content (a photo). When you complete your profile, you can add information such as details about your personality or lifestyle. To add certain content, such as photos, you may need to grant us access to your camera or photo album.
If you contact our customer support team, we will collect the information you provide during the interaction. We sometimes monitor or record these interactions for training purposes and to ensure high-quality service.
You may provide us with information, including information that can identify you (“personal data”), when you use the Website by filling in its forms (such as the contact form), when you participate in any of our surveys, or when you contact us by phone, email, or otherwise, as well as when you report a problem on our Website, online course platform, and/or applications.
This information includes:
When you request to download one of the content guides, you will need to provide your first and last name, email address, and mobile phone number.
When you create an account, you must provide us with your login credentials, as well as the details needed to create your profile and some content (a photo). When you complete your profile, you can add information such as details about your personality or lifestyle. To add certain content, such as photos, you may need to grant us access to your camera or photo album.
If you contact our customer support team, we will collect the information you provide during the interaction. We sometimes monitor or record these interactions for training purposes and to ensure high-quality service.
2.2 Información recopilada automáticamente cuando usas nuestros servicios
2.2 Information collected automatically when you use our services
2.2 Information collected automatically when you use our services
Cuando usas nuestros servicios, recopilamos información global sobre tu actividad en nuestra plataforma:
Un registro de cualquier servicio sobre el que estés interesado
Registro de las guías que descargas en la plataforma
Detalles de tus visitas a nuestra web y los contenidos a los que accedes.
También procesamos contribuciones dentro del foro
When you use our services, we collect aggregate information about your activity on our platform:
A record of any service you are interested in
Record of the guides you download on the platform
Details of your visits to our website and the content you access.
We also process contributions within the forum
When you use our services, we collect aggregate information about your activity on our platform:
A record of any service you are interested in
Record of the guides you download on the platform
Details of your visits to our website and the content you access.
We also process contributions within the forum
2.3 Conservación de datos
2.3 Data retention
2.3 Data retention
Tus datos personales se conservarán mientras dure tu relación con Qelbe. A partir de ese momento dejarán de tratarse, se bloquearán y se conservarán bloqueados a los solos fines de atender a eventuales responsabilidades, durante el tiempo máximo establecido en la legislación vigente.
Your personal data will be kept for the duration of your relationship with Qelbe. After that time, it will no longer be processed, will be blocked, and will be kept blocked solely for the purpose of addressing any potential liabilities, for the maximum period established by current legislation.
Your personal data will be kept for the duration of your relationship with Qelbe. After that time, it will no longer be processed, will be blocked, and will be kept blocked solely for the purpose of addressing any potential liabilities, for the maximum period established by current legislation.
3. ¿Cómo utilizamos la información que recopilamos?
3. How do we use the information we collect?
3. How do we use the information we collect?
La principal razón por la que usamos tu información es para la prestación y mejora de nuestros servicios. También usamos tu información para mantener tu seguridad y ofrecerte información que puedan interesarte. En concreto:
The main reason we use your information is to provide and improve our services. We also use your information to maintain your security and to offer you information that may be of interest to you. Specifically:
The main reason we use your information is to provide and improve our services. We also use your information to maintain your security and to offer you information that may be of interest to you. Specifically:
FINALIDAD DEL TRATAMIENTO
PURPOSE OF THE TREATMENT
PURPOSE OF THE TREATMENT
3.1 Crear, gestionar y administrar tu cuenta y proporcionar nuestros servicios cumpliendo con los servicios por los que te registraste en la cuenta.
3.2 Enviarte información relativa a nuestros servicios por correo electrónico y/o mensaje de texto y/o cualquier otro medio de comunicación
3.3 Para permitirte personalizar tu perfil de usuario en nuestra plataforma
3.4 Para permitirte comunicarte e interactuar con otros miembros en el foro de la comunidad Qelbe
3.5 Para garantizar el cumplimiento con (i) la legislación aplicable, (ii) nuestros Términos y Condiciones, (iii) Política de Privacidad (iv) y Código de buena Conducta.
3.6 Para darte acceso a nuestros servicios de asistencia y para permitirte comunicarte con nuestro equipo Qelbe para sugerencia de contenidos, servicios y otras herramientas
3.7 Para enviarte, de acuerdo con la legislación aplicable y, cuando así sea necesario, con tu consentimiento, mensajes de marketing e información necesaria para informarte de nuevas herramientas o servicios relacionados que puedan interesarte.
3.8 Para notificarte cualquier cambio en nuestros planes o contenidos;
3.9 Para administrar nuestra Web y para operaciones internas, incluida la resolución de problemas, el análisis de datos, pruebas, investigación y encuestas;
3.10 Para asegurar que el contenido se presente de la manera más eficaz para ti y para tu dispositivo;
3.11 Para medir o comprender la eficacia de la publicidad que te enviamos, tanto a ti como a terceros, y para enviarte información que te pueda interesar.
3.1 Create, manage and administer your account and provide our services in accordance with the services for which you registered the account.
3.2 To send you information relating to our services by email and/or text message and/or any other means of communication
3.3 To allow you to customize your user profile on our platform
3.4 To allow you to communicate and interact with other members in the Qelbe community forum
3.5 To ensure compliance with (i) applicable legislation, (ii) our Terms and Conditions, (iii) Privacy Policy, (iv) and Code of Good Conduct.
3.6 To give you access to our support services and to allow you to communicate with our Qelbe team for suggestions on content, services and other tools
3.7 To send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information needed to inform you of new tools or related services that may be of interest to you. 3.8 To notify you of any changes to our plans or content;
3.9 To administer our website and for internal operations, including troubleshooting, data analysis, testing, research and surveys;
3.10 To ensure that the content is presented in the most effective way for you and your device;
3.11 To measure or understand the effectiveness of the advertising we send to you and to third parties, and to send you information that may be of interest to you.
3.1 Create, manage and administer your account and provide our services in accordance with the services for which you registered the account.
3.2 To send you information relating to our services by email and/or text message and/or any other means of communication
3.3 To allow you to customize your user profile on our platform
3.4 To allow you to communicate and interact with other members in the Qelbe community forum
3.5 To ensure compliance with (i) applicable legislation, (ii) our Terms and Conditions, (iii) Privacy Policy, (iv) and Code of Good Conduct.
3.6 To give you access to our support services and to allow you to communicate with our Qelbe team for suggestions on content, services and other tools
3.7 To send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information needed to inform you of new tools or related services that may be of interest to you. 3.8 To notify you of any changes to our plans or content;
3.9 To administer our website and for internal operations, including troubleshooting, data analysis, testing, research and surveys;
3.10 To ensure that the content is presented in the most effective way for you and your device;
3.11 To measure or understand the effectiveness of the advertising we send to you and to third parties, and to send you information that may be of interest to you.
FUNDAMENTO JURÍDICO
LEGAL BASIS
LEGAL BASIS
Este tratamiento es necesario para poder cumplir con nuestras obligaciones contractuales mutuas.
Este tratamiento es necesario para poder cumplir con nuestras obligaciones contractuales mutuas y/o se lleva a cabo con tu consentimiento.
Este tratamiento se lleva a cabo con tu consentimiento.
Este tratamiento es necesario para poder cumplir con nuestras obligaciones contractuales mutuas.
Este tratamiento es necesario para poder cumplir con nuestras obligaciones contractuales mutuas.
Este tratamiento es necesario para (i) poder cumplir con nuestras obligaciones contractuales mutuas, (ii) poder cumplir con nuestras obligaciones legales y/o (iii) para establecer, ejercer o defender derechos legales.
Este tratamiento se basa en tu consentimiento y/o nuestro interés legítimo (es decir, proporcionarte publicidad relevante).
Este tratamiento se basa en tu consentimiento y/o nuestro interés legítimo
Este tratamiento se basa en nuestro interés legítimo (es decir, garantizar la seguridad de nuestras plataformas y mejorar sus características).
Este tratamiento se basa en nuestro interés legítimo (es decir, mejorar las características de nuestra plataforma).
Este tratamiento se basa en nuestro interés legítimo (es decir, proporcionarte publicidad relevante)
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations and/or is carried out with your consent.
This treatment is carried out with your consent.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to (i) fulfill our mutual contractual obligations, (ii) comply with our legal obligations and/or (iii) establish, exercise or defend legal rights.
This processing is based on your consent and/or our legitimate interest (i.e., providing you with relevant advertising).
This treatment is based on your consent and/or our legitimate interest
This processing is based on our legitimate interest (i.e., ensuring the security of our platforms and improving their features).
This processing is based on our legitimate interest (i.e., improving the features of our platform).
This processing is based on our legitimate interest (i.e., to provide you with relevant advertising)
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations and/or is carried out with your consent.
This treatment is carried out with your consent.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to (i) fulfill our mutual contractual obligations, (ii) comply with our legal obligations and/or (iii) establish, exercise or defend legal rights.
This processing is based on your consent and/or our legitimate interest (i.e., providing you with relevant advertising).
This treatment is based on your consent and/or our legitimate interest
This processing is based on our legitimate interest (i.e., ensuring the security of our platforms and improving their features).
This processing is based on our legitimate interest (i.e., improving the features of our platform).
This processing is based on our legitimate interest (i.e., to provide you with relevant advertising)
4. ¿Quiénes son los destinatarios de la información que recopilamos?
4. Who are the recipients of the information we collect?
4. Who are the recipients of the information we collect?
Otros usuarios: Compartes información con otros usuarios cuando revelas voluntariamente información en los servicios (incluido tu perfil público o conversaciones a través del foro de la comunidad Qelbe). Ten cuidado con tu información y asegúrate de que el contenido que compartes sean cosas que no te importe que se vean públicamente. Recuerda que ni tú ni nosotros podemos controlar lo que otros hacen con tu información una vez que la compartes.
Nuestros clientes: Es posible que compartamos información derivada del análisis de los datos proporcionados con el fin de desarrollar actividades de investigación, y obtener estadísticas para analizar el funcionamiento de la aplicación. Los datos serán tratados en todo momento de manera no nominativa.
Proveedores de servicios: Utilizamos proveedores de servicios analíticos y motores de búsqueda para ayudarnos a mejorar y optimizar nuestra App.
Cuando la ley lo requiera: Es posible que revelemos tu información si fuese razonablemente necesario: (i) para cumplir con un proceso legal, como una orden judicial, comparecencia u orden de registro, investigación del gobierno/las fuerzas del orden u otros requisitos legales; (ii) para prevenir y detectar actividades delictivas (en función de las leyes pertinentes en cada caso), o (iii) para salvaguardar la seguridad de una persona.
Para ejecutar derechos legales: También podemos compartir información: (i) si la revelación de dicha información mitigase nuestra responsabilidad en un demanda posible o real; (ii) según sea necesario para salvaguardar nuestros derechos legales y los derechos legales de nuestros usuarios, socios comerciales u otras partes interesadas; (iii) para hacer cumplir nuestros acuerdos contigo, y (iv) para investigar o prevenir actividades criminales, presuntos fraudes u otros actos indebidos, o tomar cualquier otra medida en consecuencia.
Por transacciones corporativas: Podemos transferir tu información si participamos, de forma total o parcial, en una fusión, venta, adquisición, desinversión, reestructuración, reorganización, disolución, quiebra u otro cambio en la propiedad o control.
Other users: You share information with other users when you voluntarily disclose information on the services (including your public profile or conversations through the Qelbe community forum). Be careful with your information and make sure the content you share is something you don't mind being publicly visible. Remember that neither you nor we can control what others do with your information once you share it.
Our customers: We may share information derived from the analysis of the data you provide in order to conduct research and obtain statistics to analyze the application's performance. The data will always be treated anonymously.
Service providers: We use analytics service providers and search engines to help us improve and optimize our App.
When required by law: We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirements; (ii) to prevent and detect criminal activity (depending on the laws applicable in each case); or (iii) to safeguard the safety of an individual.
To enforce legal rights: We may also share information: (i) if disclosure of such information would mitigate our liability in a potential or actual lawsuit; (ii) as necessary to safeguard our legal rights and the legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate or prevent criminal activity, suspected fraud, or other wrongdoing, or to take any other action accordingly.
For corporate transactions: We may transfer your information if we are involved, in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control.
Other users: You share information with other users when you voluntarily disclose information on the services (including your public profile or conversations through the Qelbe community forum). Be careful with your information and make sure the content you share is something you don't mind being publicly visible. Remember that neither you nor we can control what others do with your information once you share it.
Our customers: We may share information derived from the analysis of the data you provide in order to conduct research and obtain statistics to analyze the application's performance. The data will always be treated anonymously.
Service providers: We use analytics service providers and search engines to help us improve and optimize our App.
When required by law: We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirements; (ii) to prevent and detect criminal activity (depending on the laws applicable in each case); or (iii) to safeguard the safety of an individual.
To enforce legal rights: We may also share information: (i) if disclosure of such information would mitigate our liability in a potential or actual lawsuit; (ii) as necessary to safeguard our legal rights and the legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate or prevent criminal activity, suspected fraud, or other wrongdoing, or to take any other action accordingly.
For corporate transactions: We may transfer your information if we are involved, in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control.
5. Publicidad directa y en nuestras comunicaciones enviadas por correo electrónico o sms
5. Direct advertising and in our communications sent by email or SMS
5. Direct advertising and in our communications sent by email or SMS
De acuerdo con la legislación aplicable y, si es necesario, con tu consentimiento, podremos emplear la información que nos proporciones en nuestra App con fines de marketing directo electrónico (p.ej. (i) para que recibas nuestros boletines de noticias, invitaciones a nuestros eventos u otras comunicaciones que creamos puedan ser de tu interés, o (ii) para enviarte publicidad directa en las plataformas de redes sociales o sitios y aplicaciones de terceros).
Por lo que respecta a los correos electrónicos profesionales: puedes retirar tu consentimiento en cualquier momento (i) desactivando la casilla correspondiente en tu cuenta de miembro, (ii) haciendo clic en el enlace de cancelación de suscripción que te proporcionamos en cada una de las comunicaciones que Qelbe te envíe o (iii) poniéndote en contacto con nosotros a través de la información de contacto prevista en el apartado 11 siguiente.
Por lo que respecta a la publicidad directa: (i) En las plataformas de redes sociales (por ejemplo Facebook, Twitter): puedes oponerte en todo momento al procesamiento de datos configurando los parámetros relativos a la publicidad de tu cuenta;(ii) En los sitios o aplicaciones de terceros: puedes leer nuestra Política de Cookies para entender como retirar tu consentimiento.
In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us in our App for electronic direct marketing purposes (e.g. (i) to send you our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social media platforms or third-party sites and applications).
With regard to professional emails: you can withdraw your consent at any time by (i) unchecking the relevant box in your member account, (ii) clicking on the unsubscribe link provided in each of the communications that Qelbe sends you, or (iii) contacting us using the contact information provided in section 11 below.
Regarding direct advertising: (i) On social media platforms (e.g., Facebook, Twitter): you can object to data processing at any time by configuring the advertising settings in your account; (ii) On third-party sites or applications: you can read our Cookie Policy to understand how to withdraw your consent.
In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us in our App for electronic direct marketing purposes (e.g. (i) to send you our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social media platforms or third-party sites and applications).
With regard to professional emails: you can withdraw your consent at any time by (i) unchecking the relevant box in your member account, (ii) clicking on the unsubscribe link provided in each of the communications that Qelbe sends you, or (iii) contacting us using the contact information provided in section 11 below.
Regarding direct advertising: (i) On social media platforms (e.g., Facebook, Twitter): you can object to data processing at any time by configuring the advertising settings in your account; (ii) On third-party sites or applications: you can read our Cookie Policy to understand how to withdraw your consent.
6. ¿Qué derechos puedes ejercer respecto a tus datos personales?
6. What rights can you exercise regarding your personal data?
6. What rights can you exercise regarding your personal data?
Tienes derecho a recibir una copia de los datos personales que tenemos almacenados sobre ti (derecho de acceso a los datos)
Puedes solicitar la eliminación de los datos personales o a la corrección de campos inexactos. Tal y como se detalle en el punto 2.3, podemos conservar ciertos datos en situaciones puntuales (derecho de supresión y rectificación)
Tienes además derecho a oponerte al tratamiento de datos personales (derecho a oponerte al tratamiento) con fines de marketing directos o con otros fines relacionados con tu situación particular.
Tienes derecho a limitar el tratamiento de tus datos en determinadas circunstancias (derecho a limitar el tratamiento)
Tienes derecho a que, atendiendo a la petición expresa que nos dirijas a tal fin, transfiramos a otro responsable un subconjunto de datos relacionados contigo y que nos hayas proporcionado (derecho a la portabilidad de datos)
Para ejercer cualquiera de estos derechos puedes ponerte en contacto con el Departamento de Protección de Datos de Qelbe
Asimismo, te informamos que tienes derecho a presentar directamente y en cualquier momento las reclamaciones relativas al tratamiento de tus datos personales ante la Agencia Española de Protección de Datos (www.agpd.es) o ante los organismos equivalentes de las Comunidades Autónomas.
You have the right to receive a copy of the personal data we hold about you (right of access to data)
You can request the deletion of your personal data or the correction of inaccurate fields. As detailed in section 2.3, we may retain certain data in specific situations (right to erasure and rectification).
You also have the right to object to the processing of personal data (right to object to processing) for direct marketing purposes or for other purposes related to your particular situation.
You have the right to limit the processing of your data in certain circumstances (right to limit processing)
You have the right to have a subset of your personal data, which you have provided to us, transferred to another controller upon your express request (right to data portability).
To exercise any of these rights, you can contact Qelbe's Data Protection Department.
We also inform you that you have the right to submit complaints directly and at any time regarding the processing of your personal data to the Spanish Data Protection Agency ( www.agpd.es ) or to the equivalent bodies of the Autonomous Communities.
You have the right to receive a copy of the personal data we hold about you (right of access to data)
You can request the deletion of your personal data or the correction of inaccurate fields. As detailed in section 2.3, we may retain certain data in specific situations (right to erasure and rectification).
You also have the right to object to the processing of personal data (right to object to processing) for direct marketing purposes or for other purposes related to your particular situation.
You have the right to limit the processing of your data in certain circumstances (right to limit processing)
You have the right to have a subset of your personal data, which you have provided to us, transferred to another controller upon your express request (right to data portability).
To exercise any of these rights, you can contact Qelbe's Data Protection Department.
We also inform you that you have the right to submit complaints directly and at any time regarding the processing of your personal data to the Spanish Data Protection Agency ( www.agpd.es ) or to the equivalent bodies of the Autonomous Communities.
7. Enlaces a otras páginas webs y redes sociales
7. Links to other websites and social networks
7. Links to other websites and social networks
Si sigues un enlace a cualquier página web ya sean redes sociales, de anunciantes o socios fuera de nuestro sitio, recuerda que cada una de ellas tiene sus propias políticas de privacidad y que nosotros no somos responsables de ellas. Te recomendamos que verifiques siempre estas políticas antes de proporcionar ningún dato
If you follow a link to any website, whether it's a social media platform, an advertiser's site, or a partner's site, please remember that each of those sites has its own privacy policies, and we are not responsible for them. We recommend that you always check these policies before providing any information.
If you follow a link to any website, whether it's a social media platform, an advertiser's site, or a partner's site, please remember that each of those sites has its own privacy policies, and we are not responsible for them. We recommend that you always check these policies before providing any information.
8. Cambios en la política de privacidad
8. Changes to the privacy policy
8. Changes to the privacy policy
Por favor, comprueba periódicamente este documento para mantenerte informado sobre las actualizaciones de esta Política de Privacidad. Sí efectuamos cambios sustanciales a esta Política de Privacidad, y tenemos tu dirección de correo electrónico, te enviaremos una notificación sobre los cambios.
Please check this document periodically to stay informed about updates to this Privacy Policy. If we make substantial changes to this Privacy Policy, and we have your email address, we will notify you of the changes.
Please check this document periodically to stay informed about updates to this Privacy Policy. If we make substantial changes to this Privacy Policy, and we have your email address, we will notify you of the changes.
9. Cómo contactar con nosotros
9. How to contact us
9. How to contact us
Si deseas ponerte en contacto con nosotros, puede hacerlo en este email hola@qelbe.com o a través de nuestro formulario de contacto.
If you wish to contact us, you can do so at this email address hola@qelbe.com or through our contact form.
If you wish to contact us, you can do so at this email address hola@qelbe.com or through our contact form.
Privacy Policy
1. General
QELBE ELEARNING SL (with registered office at Paseo del Prado, 26 postal code 28014, Madrid (Spain)) (hereinafter “Qelbe” or “We”), acting as the data controller, undertakes to protect and respect your privacy. This document (the “Privacy Policy”) is designed to inform you about our practices regarding the collection, use, and disclosure of information that you provide to us through our website ( www.qelbe.com ). and/or through our applications for smartphones and tablets, and/or our online course platform (qelbe.xchool.es). This Privacy Policy (together with our Terms and Conditions and the other documents referenced therein and in our Cookie Policy) sets out the framework under which your personal data will be collected and processed. Please read this text carefully to understand our position and practices regarding your personal data and how we will process it.
2. What information do we collect?
2.1 Information that you provide to us
You may provide us with information, including information that can identify you (“personal data”), when you use the Website by filling in its forms (such as the contact form), when you participate in any of our surveys, or when you contact us by phone, email, or otherwise, as well as when you report a problem on our Website, online course platform, and/or applications.
This information includes:
When you request to download one of the content guides, you will need to provide your first and last name, email address, and mobile phone number.
When you create an account, you must provide us with your login credentials, as well as the details needed to create your profile and some content (a photo). When you complete your profile, you can add information such as details about your personality or lifestyle. To add certain content, such as photos, you may need to grant us access to your camera or photo album.
If you contact our customer support team, we will collect the information you provide during the interaction. We sometimes monitor or record these interactions for training purposes and to ensure high-quality service.
2.2 Information collected automatically when you use our services
When you use our services, we collect aggregate information about your activity on our platform:
A record of any service you are interested in
Record of the guides you download on the platform
Details of your visits to our website and the content you access.
We also process contributions within the forum
2.3 Data retention
Your personal data will be kept for the duration of your relationship with Qelbe. After that time, it will no longer be processed, will be blocked, and will be kept blocked solely for the purpose of addressing any potential liabilities, for the maximum period established by current legislation.
3. How do we use the information we collect?
The main reason we use your information is to provide and improve our services. We also use your information to maintain your security and to offer you information that may be of interest to you. Specifically:
PURPOSE OF THE TREATMENT
3.1 Create, manage and administer your account and provide our services in accordance with the services for which you registered the account. 3.2 To send you information relating to our services by email and/or text message and/or any other means of communication 3.3 To allow you to customize your user profile on our platform 3.4 To allow you to communicate and interact with other members in the Qelbe community forum 3.5 To ensure compliance with (i) applicable legislation, (ii) our Terms and Conditions, (iii) Privacy Policy, (iv) and Code of Good Conduct. 3.6 To give you access to our support services and to allow you to communicate with our Qelbe team for suggestions on content, services and other tools 3.7 To send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information needed to inform you of new tools or related services that may be of interest to you. 3.8 To notify you of any changes to our plans or content; 3.9 To administer our website and for internal operations, including troubleshooting, data analysis, testing, research and surveys; 3.10 To ensure that the content is presented in the most effective way for you and your device; 3.11 To measure or understand the effectiveness of the advertising we send to you and to third parties, and to send you information that may be of interest to you.
LEGAL BASIS
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations and/or is carried out with your consent.
This treatment is carried out with your consent.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to fulfill our mutual contractual obligations.
This processing is necessary in order to (i) fulfill our mutual contractual obligations, (ii) comply with our legal obligations and/or (iii) establish, exercise or defend legal rights.
This processing is based on your consent and/or our legitimate interest (i.e., providing you with relevant advertising).
This treatment is based on your consent and/or our legitimate interest
This processing is based on our legitimate interest (i.e., ensuring the security of our platforms and improving their features).
This processing is based on our legitimate interest (i.e., improving the features of our platform).
This processing is based on our legitimate interest (i.e., to provide you with relevant advertising)
4. Who are the recipients of the information we collect?
Other users: You share information with other users when you voluntarily disclose information on the services (including your public profile or conversations through the Qelbe community forum). Be careful with your information and make sure the content you share is something you don't mind being publicly visible. Remember that neither you nor we can control what others do with your information once you share it.
Our customers: We may share information derived from the analysis of the data you provide in order to conduct research and obtain statistics to analyze the application's performance. The data will always be treated anonymously.
Service providers: We use analytics service providers and search engines to help us improve and optimize our App.
When required by law: We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirements; (ii) to prevent and detect criminal activity (depending on the laws applicable in each case); or (iii) to safeguard the safety of an individual.
To enforce legal rights: We may also share information: (i) if disclosure of such information would mitigate our liability in a potential or actual lawsuit; (ii) as necessary to safeguard our legal rights and the legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate or prevent criminal activity, suspected fraud, or other wrongdoing, or to take any other action accordingly.
For corporate transactions: We may transfer your information if we are involved, in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control.
5. Direct advertising and in our communications sent by email or SMS
In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us in our App for electronic direct marketing purposes (e.g. (i) to send you our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social media platforms or third-party sites and applications).
With regard to professional emails: you can withdraw your consent at any time by (i) unchecking the relevant box in your member account, (ii) clicking on the unsubscribe link provided in each of the communications that Qelbe sends you, or (iii) contacting us using the contact information provided in section 11 below.
Regarding direct advertising: (i) On social media platforms (e.g., Facebook, Twitter): you can object to data processing at any time by configuring the advertising settings in your account; (ii) On third-party sites or applications: you can read our Cookie Policy to understand how to withdraw your consent.
6. What rights can you exercise regarding your personal data?
You have the right to receive a copy of the personal data we hold about you (right of access to data)
You can request the deletion of your personal data or the correction of inaccurate fields. As detailed in section 2.3, we may retain certain data in specific situations (right to erasure and rectification).
You also have the right to object to the processing of personal data (right to object to processing) for direct marketing purposes or for other purposes related to your particular situation.
You have the right to limit the processing of your data in certain circumstances (right to limit processing)
You have the right to have a subset of your personal data, which you have provided to us, transferred to another controller upon your express request (right to data portability).
To exercise any of these rights, you can contact Qelbe's Data Protection Department.
We also inform you that you have the right to submit complaints directly and at any time regarding the processing of your personal data to the Spanish Data Protection Agency ( www.agpd.es ) or to the equivalent bodies of the Autonomous Communities.
7. Links to other websites and social networks
If you follow a link to any website, whether it's a social media platform, an advertiser's site, or a partner's site, please remember that each of those sites has its own privacy policies, and we are not responsible for them. We recommend that you always check these policies before providing any information.
8. Changes to the privacy policy
Please check this document periodically to stay informed about updates to this Privacy Policy. If we make substantial changes to this Privacy Policy, and we have your email address, we will notify you of the changes.
9. How to contact us
If you wish to contact us, you can do so at this email address hola@qelbe.com or through our contact form.
© Qelbe eLearning SL, Spain, 2023
© Qelbe eLearning SL, Spain, 2023